STORE POLICIES

We accept Visa, MasterCard and Discover. We no longer accept personal checks, cashiers checks, or money orders.

We ship via United Parcel Service (UPS) and US Postal Service Priority Mail Flat Rate.

Domestic orders are usually shipped within 24 hours. Orders received before 12:00 noon Central Time normally are shipped the same day. Exceptions do occur, particularly during peak season, and we will try to inform you of the status when your order is placed.

We have a minimum order of $10.00.

Domestic orders (those being shipped to addresses in the USA) with invoice totals over $20 are normally sent via UPS. We will honor customer requests to ship orders over $20 via Priority Mail Flat Rate, but the risk of loss or damage is yours, we will not be responsible for loss or damage caused by the postal service, and neither will the postal service. Insurance on postal deliveries is not an option.

Domestic orders that weigh over 2 pounds are normally sent via UPS.

Domestic orders with invoices less than $20 and weight less than 2 pounds are normally sent via US Priority Mail Flat Rate. We make exceptions for rare items or those items with limited availability.

The minimum delivery charge is US Priority Mail Flat Rate.

Orders sent via UPS are subject to a $1.00 fee to help offset costs of shipping and packaging.

INTERNATIONAL ORDERS

We are not able to alter invoices to show lower values for customs or tax purposes.

All international packages are sent via UPS Expedited or UPS Express. See rate information below.

We are unable to ship international orders via the postal service.

All international packages are insured and have tracking numbers.

Once the package leaves our premises, the responsibility for your package becomes that of the carrier.

MG Cycle has a contract with United Parcel Service (UPS) for Expedited and Express international shipping at 50% of the published rates. This contract covers Europe, UK, Australia, Japan, South Africa, and some other countries.

You may obtain a rough shipping cost estimate at the UPS website. The published cost obtained at that website is approximately double the actual cost that you will be charged. Some exceptions do occur.

Keep in mind that delivery charges depend on your address as well as the actual weight and dimensions and value of the final package. These characteristics cannot be determined until your order is packaged and prepared for shipping. For this reason, we are unable to provide shipping cost estimates.

UPS has a Customs clearance agreement with Canada for shipments sent via UPS Expedited or UPS Express. UPS clears customs with their in house brokerage company, negating the separate ~$40 brokerage fee that deliveries sent via UPS Standard to Canada are normally subject to.

International delivery addresses in remote areas (for example: addresses outside of major metropolitan areas or island locations) may be subject to the UPS "remote area delivery surcharge" of US$20. This fee is not subject to discount.

International shipping charges, even those for returns regardless of fault or cause, are not refundable.

RETURNS & EXCHANGES

We gladly offer full refund or exchange for parts that arrive damaged or parts that we send in error, however the 30 day return policy applies. Inspect all items upon receipt.

Returns must include a copy of the invoice.

Returns of parts incorrectly ordered, no longer needed, or no longer desired by customers must be in "new" condition and will be charged a restocking fee of 20%. Parts showing evidence of installation will not be credited. Parts returned that are not defective are subject to the 20% restocking fee.

All items shipped will be charged. If you must exchange a part and do not wish to wait until we receive the part you are returning, we will charge you for the replacement part, and you will be credited for the exchange part upon it's return to MG Cycle, subject to the 20% restocking fee.

All returns must be authorized in advance by telephone: 608-862-2300.

No returns on any electrical components.

No returns after 30 days from the invoice date.

No returns on "special order" parts. "Special order" parts are defined as parts with little demand that we do not normally stock in our inventory, and that we have agreed to order especially for you. When these parts arrive at our shop they will be sent to you and you will be charged for them as agreed when the order was placed.

Return shipping charges are only refunded if the item was sent to you in error. If we send you something by mistake, we will pay for the return shipping. However, we will not pay for a premium packaging and shipping service. We will only pay return shipping at the rate you were initially charged.

WARRANTY

No warranties are expressed or implied other than those of the manufacturer. MG Cycle is not a manufacturer. We will work on our customers behalf with the manufacturers when warranty issues arise. Parts used or installed incorrectly are not subject to a warranty.

Keep in mind that motorcycle parts are production line products. If you desire "show quality" finishes, for example, then production line products may not be for you. You are welcome to come to the store during normal business hours to inspect items to be sure they meet your standards.

All parts are sold with the assumption that the buyer shall use them in accordance with Federal and State laws. MG Cycle shall not be responsible for any consequential, incidental, or contingent damages, including labor and other direct costs associated with goods sold.

If you are not pleased with the way we handled something please let us know and we'll do our best to work with you.