Store policies

GENERAL

We accept payment via Visa, MasterCard and Discover credit cards. We di not accept personal checks, cashiers checks, or money orders.

All orders are processed and shipped as quickly as possible. Once an order has been processed you cannot add to it, make changes, or cancel it. You must review your order for accuracy and completeness before you submit it.

We process orders in the order than they are received, however we make every attempt to accommodate customers requesting expedited delivery services and we move them to the front of the line when possible.

All items in stock will be shipped as soon as possible. Items that are not in stock will be placed on back order and shipped separately as soon as they become available. Back orders not fulfilled after 120 days are subject to cancellation, in which case you will be notified. Each delivery will be assessed a separate shipping charge.

We have a minimum order of US$10.00 in parts value. If you wish to place an order containing less than $10.00 in merchandise, a $10.00 minimum order fee is automatically added to your order.

SPECIAL ORDERS

Items that we do not normally keep in our inventory are identified in their product descriptions as Special Order. Special Order parts are normally available within the time estimates provided in the product description. The cost of a Special Order part is charged to your card when you place your order and is non-refundable. Special Order parts cannot be cancelled or returned. We will send the Special Order part to you as quickly as possible, however manufacturing schedules are out of our control. Special Order parts cannot be returned, so be sure that you want the item before you commit to it. If a Special Order item has not shipped from the manufacturer within 120 days, we will discuss canceling the order and refunding the purchase price.

RETURNS & EXCHANGES

Returns must be made within 30 days of the invoice date. Returns will not be accepted after 30 days. There are no exceptions. Parts showing evidence of installation will not be accepted. Once an item has been installed, it is considered used, and is not eligible for return.

All returns must be accompanied by a copy of the original invoice, and must be in the original packaging in as new condition, with no evidence of installation. All returns must have a Returned Merchandise Authorization number (RMA) clearly written on the outside of the box. You can obtain an RMA number by emailing info@mgcycle.com with the details. Boxes received without RMA numbers will be refused, and/or returned to sender at your expense, and/or abandoned.

We gladly offer full refund or exchange for parts that arrive damaged or parts that we send in error, however the 30 day return policy applies. You must inspect all items upon receipt.

Returns of parts incorrectly ordered, no longer needed, or no longer desired by customers will be charged a restocking fee of 20%.

All items shipped out will be charged. If you must exchange a part and do not wish to wait until we receive the part you are returning, we will charge you for the replacement part, and you will be credited for the exchange part upon it's return to MG Cycle, subject to the 20% restocking fee.

Return shipping costs are the responsibility of the buyer, except in cases where we have made a mistake.

All sales of Bargain Bin merchandise, including blemished, clearance, sale, discontinued, or overstock items are final, and returns are not accepted.

All sales of electrical components are final. We do not accept returns of electrical parts. There are no exceptions.

WARRANTY

No warranties are expressed or implied other than those of the manufacturer. MG Cycle is not a manufacturer. We will work on our customer's behalf with the manufacturer when warranty issues arise. Parts used or installed incorrectly, or subject to extreme duty (racing, sidecars, stunts) are not subject to a warranty.

Motorcycle parts for Moto Guzzis are often small batch production products and many times are hand made. Several of the small manufacturers consider their products to be artisanal and no two are exactly the same. Imperfections are considered normal and should be expected. Scratches, chips, dings, paint and chrome and weld imperfections, and other cosmetic blemishes that do not compromise the function of a part are not considered defects and are not cause for refund, return, or exchange. The motorcycle parts that we offer are not considered to be jewelry. If cosmetic blemishes and imperfections are not acceptable to you, or if you desire show quality finishes, we request that you not order.

On occasion we sort out the most egregious imperfections and offer them at a discount.

All parts are sold with the assumption that the buyer shall use them in accordance with Federal and State laws. MG Cycle shall not be responsible for any consequential, incidental, or contingent damages, including labor and other direct costs associated with goods sold.

PRIVACY

MG Cycle respects your privacy and works to safeguard your personal information. We are dedicated to providing you with the highest level of customer satisfaction and we know that your privacy is an important part of that experience.

MG Cycle uses your information to process your order and conduct your payment transaction. We use it for nothing else. Your information is never sold or shared or exchanged with a third party. We use your email address as your account login and as a way of providing you with your order and tracking information. We may occasionally need to send you an email regarding your order.

MG Cycle utilizes a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. These security measures include password protected directories and databases, and Hypertext Transfer Protocol Secure (HTTPS) technology to ensure that your information is fully encrypted. We also use a secure server. All sensitive credit card information is transmitted via HTTPS and this information is not stored on our server. No credit card information is stored at MG Cycle.

You can always contact us if you have questions or need assistance.

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