We accept payment via Visa, MasterCard and Discover credit cards. We no longer accept personal checks, cashiers checks, or money orders. We do not accept PayPal or bank to bank transfers. Your credit card is not charged until the merchandise is prepared for shipping.
We ship all orders as soon as possible, and we ship them in the order in which they are received. We make every attempt to accommodate customers requesting overnight (UPS Next Day Air) delivery, and these orders are normally moved to the front of the line.
All in stock items will be shipped as soon as possible. Items that are not in stock will be placed on back order and shipped separately as soon as they become available. Back orders not fulfilled after 90 days are subject to cancellation, in which case you will be notified.
We have a minimum order of US$10.00 in parts value.
All orders are subject to a $1.00 processing fee.
There are some items that we offer but do not normally keep in stock on the shelf. These items are identified as "Special Order" parts. When a part is Special Order, it means that once you commit to purchasing the item, we will charge your card for the item, obtain the item for you, and send it to you as quickly as possible. There will be a separate shipping charge at the time the item is sent to you. Once you order a Special Order item, it cannot be cancelled or returned.
RETURNS & EXCHANGES
Returns must be made within 30 days of the invoice date. Returns will not be accepted after 30 days. No exceptions.
All returns must be accompanied by a copy of the original invoice, and must be in the original packaging. All returns must have a Returned Merchandise Authorization number (RMA) clearly written on the outside of the box. You can obtain an RMA number by calling us in advance at telephone number: 608-862-2300. Boxes received without RMA numbers will be refused, and/or returned to sender at your expense, and/or abandoned.
We gladly offer full refund or exchange for parts that arrive damaged or parts that we send in error, however the 30 day return policy applies. You must inspect all items upon receipt.
Returns of parts incorrectly ordered, no longer needed, or no longer desired by customers must be in as new condition and will be charged a restocking fee of 20%. Parts showing evidence of installation will not be accepted. Once an item has been installed, it is considered used, and is not eligible for return.
All items shipped out will be charged. If you must exchange a part and do not wish to wait until we receive the part you are returning, we will charge you for the replacement part, and you will be credited for the exchange part upon it's return to MG Cycle, subject to the 20% restocking fee.
We cannot accept returns on electrical components. All sales of electrical components are final.
We will not accept returns or process exchanges on Special Order parts. Items that we consider Special Order are identified as such in our product descriptions.
No warranties are expressed or implied other than those of the manufacturer. MG Cycle is not a manufacturer. We will work on our customer's behalf with the manufacturers when warranty issues arise. Parts used or installed incorrectly, or subject to extreme duty (racing, sidecars, stunts) are not subject to a warranty.
Motorcycle parts for Moto Guzzis are generally small batch production line products and are often hand made. Some of the small manufacturers consider their products to be artisanal. If you desire show quality finishes, for example, then production line products are not for you. Scratches, chips, and other blemishes that do not compromise the function of a part are not considered defective, and are not cause for refund, return, or exchange. Imperfections are considered normal and should be expected. On occasion we do sort out the most egregious imperfections and offer them at a discount. If you need a perfect part, you will likely need to make it yourself.
All parts are sold with the assumption that the buyer shall use them in accordance with Federal and State laws. MG Cycle shall not be responsible for any consequential, incidental, or contingent damages, including labor and other direct costs associated with goods sold.
If you are not pleased with the way we handled something please let us know and we'll do our best to work with you.
MG Cycle respects your privacy and works to safeguard your personal information. We are dedicated to providing you with the highest level of customer satisfaction and we know that your privacy is an important part of that experience.
MG Cycle uses your information to process your order and conduct your payment transaction. We use it for nothing else. Your information is never sold or shared or exchanged with a third party. We use your email address as your account login and as a way of providing you with your order and tracking information. We may occasionally need to send you an email regarding your order.
MG Cycle utilizes a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. These security measures include password protected directories and databases, and Hypertext Transfer Protocol Secure (HTTPS) technology to ensure that your information is fully encrypted. We also use a secure server. All sensitive credit card information is transmitted via HTTPS and this information is not stored on our server. No credit card information is stored at MG Cycle.
You can always contact us if you have questions or need assistance.